Privacy policy

Privacy Policy

Last Updated: June 2026

Oud Al Abraj ("we", "our", "us") operates this website and provides products, services, content, tools, and features available through our online store. By accessing or using our website, you agree to the terms of this Privacy Policy.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with our services.

Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

Financial Information

  • Payment Information

  • Transaction Records

  • Payment Confirmation Details

Note: Payment card information is processed securely by trusted third-party payment providers. We do not store complete payment card details on our servers.

Account Information

  • Login Information

  • Customer Preferences

  • Account Settings

Transaction Information

  • Products Purchased

  • Cart Activity

  • Order History

  • Returns and Exchanges

Communications

  • Customer Service Requests

  • Email Communications

  • WhatsApp Communications

  • Contact Form Submissions

Device Information

  • Browser Information

  • Device Type

  • IP Address

  • Operating System

  • Network Information

Usage Information

  • Website Activity

  • Pages Visited

  • Products Viewed

  • Session Information

  • Advertising Interactions

Sources of Personal Information

We may collect personal information:

Directly From You

When you:

  • Place an order

  • Create an account

  • Subscribe to communications

  • Contact customer support

Automatically Through Website Technologies

Including:

  • Cookies

  • Analytics Tools

  • Tracking Technologies

  • Browser Information

From Service Providers

Including:

  • Payment Providers

  • Shipping Partners

  • Technology Providers

  • Customer Support Tools

How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment

To:

  • Process orders

  • Confirm purchases

  • Arrange shipping

  • Deliver products

  • Handle returns and exchanges

Customer Support

To:

  • Respond to inquiries

  • Resolve issues

  • Provide order updates

  • Improve customer experience

Marketing and Advertising

To:

  • Send promotional communications

  • Inform customers about new products

  • Display relevant advertising

  • Measure advertising performance

Website Improvement

To:

  • Analyze website performance

  • Improve user experience

  • Enhance website functionality

  • Personalize content

Security and Fraud Prevention

To:

  • Detect suspicious activity

  • Prevent fraud

  • Protect customer accounts

  • Maintain website security

Legal Compliance

To:

  • Comply with applicable laws

  • Respond to lawful requests

  • Enforce our policies

  • Protect our legal rights

How We Share Personal Information

We do not sell personal information.

We may share information with:

Service Providers

Including:

  • Shopify

  • Payment Processors

  • Shipping Providers

  • Customer Support Providers

  • Analytics Providers

Advertising Partners

To help us:

  • Measure advertising performance

  • Deliver relevant advertising

  • Improve marketing effectiveness

Legal Authorities

Where required:

  • By law

  • Court order

  • Government request

  • Fraud investigations

Relationship with Shopify

Our store is powered by Shopify.

Shopify may process personal information to provide website hosting, payment processing, store functionality, analytics, and security services.

For more information, please review Shopify's Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember customer preferences

  • Improve website functionality

  • Analyze traffic

  • Measure advertising effectiveness

  • Enhance shopping experiences

You may control cookies through your browser settings.

Third-Party Websites and Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of third-party websites. Users should review the privacy policies of those websites independently.

Children's Privacy

Our products and services are not directed toward children.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

Security and Retention of Information

We implement reasonable security measures designed to protect personal information from:

  • Unauthorized access

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

No online system can guarantee complete security.

We retain information only for as long as necessary to:

  • Fulfill orders

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

Your Rights and Choices

Depending on applicable laws, you may have the right to:

Right to Access

Request access to personal information we hold.

Right to Correct

Request correction of inaccurate information.

Right to Delete

Request deletion of personal information.

Right to Restrict Processing

Request limitations on certain processing activities.

Right to Withdraw Consent

Withdraw previously granted consent where applicable.

Marketing Preferences

Opt out of promotional communications at any time.

International Data Transfers

Personal information may be processed and stored in countries outside your country of residence where our service providers operate.

We take reasonable measures to ensure personal information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page together with the updated revision date.

Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy, customer data, orders, or privacy-related matters, please contact us:

Company Name: Oud Al Abraj

Website: https://oudalabraj.in

Phone: +91 9878998909

Email: support@oudalabraj.in

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

Response Time: We aim to respond within 1 business day.

We are committed to protecting customer privacy and maintaining transparency regarding the collection and use of personal information.